Find Information When You Need It
Automatically preserve, search and retrieve your critical business communications.
- Automated data capture: Intermedia Archiving automatically captures chat, SMS, voice data and meetings without administrative or user action (after the initial activation).
- Powerful contextual search: Indexes both content and metadata so users can access millions of archived files and refine searches using dozens of properties for results in seconds.
- Seamless integration: Designed for Unite, Intermedia Archiving deploys in minutes with everything needed to enable compliant archiving for Intermedia communications.
- Foundation for AI-driven Intelligence: Preserves a rich repository of institutional knowledge to enable more informed, efficient, productive, and smarter organizations.
Compliance and Security Capabilities
Lower the burden on your operations, compliance and legal teams by enabling fast, powerful search and retrieval.
- Regulations and compliance: Supports HIPAA, FINRA, and MiFID II compliance programs, with optional WORM tamper-proof media storage to comply with SEC Rule 17a-4.
- Data residency: Archiving addresses data residency requirements, supporting flexible deployments with data centers in US, Canadian and European locations.
- Retention period: Choose to store phone and messaging data for as long as your business case requires with retention options of up to ten years.
- Security: Data is uploaded securely and encrypted in transit and at rest with multi-factor authentication to protect access and limit export to authorized users.
Why Add Intermedia Archiving to Contact Center?
Your recordings are at the heart of your contact center. Securely preserve your agents and customers Contact Center interactions such as phone calls, chats, SMS, emails and screen recordings. Ensure the information is easy to find whenever it’s needed.
- Automatic Data Capture: Capture and retain contact center communications without administrative or user action (after the initial activation).
- Find What You Need: Powerful, contextual search to quickly find agent and users conversations when you need them.
- ONE Platform: Single store, single pane, all your data; providing a unified view of your Contact Center communications.
- Uncompromising Security: Data is encrypted at rest and in transit, and multifactor authentication protects data from access by unauthorized users.
Protect your organization while improving customer experience.
- ADDRESS DISPUTES AND COMPLAINTS: Disputes are unavoidable – retain, retrieve, and analyze contested calls quickly and efficiently. Customers can rely on recordings as proof of promises made by your company.
- ENHANCE AGENT PERFORMANCE: Call agents are at the front line in terms of effectively representing your products, resolving issues, and answering customers’ questions. Review interactions for quality, feedback and coaching to develop skills, and expertise.
- ADHERE TO COMPLIANCE: Preserve communications to comply with industry (PCI-DSS, HIPAA, FINRA, SEC, IIROC, etc), state, and local regulations. Regulators can rely on recordings for investigations, audits, or court proceedings.
- SATISFY LEGAL OBLIGATIONS: Produce interactions promptly for litigation cases, investigations, and eDiscovery requirements. Better support identification, collection, and production of electronically stored communications.
Tap into business information that’s been shared via calls, meetings, chats, SMS, and more.
Are you challenged with finding information from past digital conversations quickly? Do you operate in a regulated industry? Do you wish you had a more complete record of business interactions? Watch the video to learn how Intermedia Archiving helps you find critical business information when you need it.
SECURE YOUR DATA STORAGE, MANAGEMENT
AND RECOVERY FROM THE CLOUD
Intermedia Archiving – Datasheet
Automatically preserve, protect, and retrieve your critical business communications.
STRESS-FREE CLOUD EXPERIENCE
Security
Advanced protection against malware, viruses, phishing, and hackers
Support
24/7 support from live experts EVERY time you call
Compliance
Built to help healthcare, legal services and financial firms stay compliant
Reliability
Ready when you are, whether you’re in the office or working remotely
Scalability
30+ integrated apps that are easy to add as your business grows
EVERYTHING YOUR TEAM NEEDS
FOR CLOUD-BASED CONNECTIONS
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