Intermedia Contact Center
A highly customizable cloud-based contact center solution
Differentiate from the competition where it matters most – providing the optimal customer experience
- Call Queues: Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff.
- Smart Routing: Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more.
- Cover All Channels: Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues.
- Outstanding Outreach: Go beyond inbound, with proactive outreach messaging. Enhance audience engagement with multi-channel outreach capabilities.
Better Productivity and Experiences with Unite and Contact Center
- Integrated with Unite: Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.
- Greater Flexibility: Effortlessly give Unite users access to call queues without needing to onboard them to a different application or software.
- Unified Presence & Status Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while interacting with customers.
- Advanced Call Handling: Access advanced call capabilities within Unite including Dialout, Callbacks, Relevant Caller Information, and Call Classifications.
Rich dashboards, reports, and monitoring for admins and business stakeholders
- Live Dashboards: Monitor customer interactions in real-time and proactively make changes on-the-fly to be responsive to customer needs.
- Custom Reports: Actionable insights to make the right customer decisions at the right time. Both automated real-time and historical metrics, readily accessible.
- AI-Powered Analysis: Search call recordings by sentiment and keywords to focus supervisors on the conversations and topics that matter.
- Interaction Monitoring: Coach frontline users as they actively support customers over voice calls, chats, and text.
Intermedia Triple Shield Security™
Eliminates the complexity of securing your customer interactions while giving you peace of mind that your business communications are protected
- Protect User Access: The greatest vulnerability and easiest target for hackers to exploit are end users. Triple Shield Security protects against unauthorized access and flags suspicious activity.
- Secure Applications: Data is encrypted and applications are built and tested to help ensure your business communications are secured against cyberattacks.
- Defend the Cloud: Highly secure datacenters, a 24/7 security team, intrusion detection, and more help safeguard your data against the most sophisticated hackers.
Intermedia Contact Center: Smarter Customer Engagement from Wherever
Affordable | Reliable | Intelligent Contact Center Solutions
Better, Faster Service
Intelligently route calls, chats, emails, and text messages to the right employee every time.
Personalized Interactions
Automatically know who is calling in real-time to give your customers the top-tier service they expect.
AI-Powered Workflows
AI Interaction Insights increases your capacity to help more customers and improve customer experience.
Integrated with Unite
Drive more productivity and better customer experiences with our hosted Contact Center integrated with Unite.
MOVE YOUR CONTACT CENTER TO THE CLOUD AND
EXCEED YOUR CUSTOMER EXPECTATIONS
STRESS-FREE CLOUD EXPERIENCE
Security
Advanced protection against malware, viruses, phishing, and hackers
Support
24/7 support from live experts EVERY time you call
Compliance
Built to help healthcare, legal services and financial firms stay compliant
Reliability
Ready when you are, whether you’re in the office or working remotely
Scalability
30+ integrated apps that are easy to add as your business grows
EVERYTHING YOUR TEAM NEEDS
FOR CLOUD-BASED CONNECTIONS
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A knowledgeable account manager will respond to your inquiry within 24 hours.
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